We accept returns of items that meet the following guidelines:

Customer must contact Gear-up.us (connect@gear-up.us) prior to returning any items to obtain a return merchandise authorization (RMA) and confirm the terms of the return. Items received without authorization will not be eligible for credit.

Products purchased must be returned within the first 14 days after being received.

Products must be new, unused and in its sealed original packaging. We cannot re-sell an item to someone that is not in new condition. All hardware, manuals, cables, plastic bags, etc., must be included with the return. Any product that was used or partially installed is non-returnable.

A $5 or 15% minimum re-stocking fee (whichever is greater) applies to all returns for refund. This fee covers our time to receive, inspect and test the item before it can be sold to someone else.

Original Shipping Fees are not refundable (Even if the shipping is free, for the return of the product it will be charged) and handling fees (if applicable) may be deducted from the value of your refund.

Items returned must be properly packaged in order to prevent damage in transit. As stated above, all items must arrive in new, sellable condition. Do not write or put labels on the actual item box, pack the item in a brown box to send it back in and place your labels there.

Shipping Fees are not refundable.

If upon inspection the item is found not to qualify for a refund, the item may be returned to you at your expense, otherwise the items shall be discarded. We will contact you if this is the case.

Any products returned must be shipped to our address as listed on the RMA form. Do not ship items back to the manufacturer unless explicitly instructed to do so.

If we sent you the wrong parts by accident:

Contact us about the part you need exchanged. We will personally handle these issues.

We will be more than happy to exchange it for you as fast as possible. We will cover all shipping charges in this situation to make it right. Please double check to make sure you received the correct item before installation. Installation and-or use of products constitutes acceptance.